As a provider of our services—in particular in the areas of chauffeur services, limousine services, airport transfers, and roadshows—and as the operator of our website, we inevitably come into contact with personal data.

 

In accordance with Article 12 of the General Data Protection Regulation (GDPR), this privacy policy provides you with transparent, easily accessible information in plain language about the purpose, scope, and legal basis for the collection and processing of your data. This privacy policy is not limited to data collection via our website, but also covers other communication channels such as email, telephone, and personal interactions, e.g., during bookings or meetings.

 

The person responsible for data processing within Blackline Taxi UG (limited liability) is:

​

Managing Director: Bikram Ghotra

Email: info@go-blackline.de

Phone: +49 (0)69 777732

​Ziegelhüttenweg 22

60598 Frankfurt am Main

Germany

External links and third-party providers

 

Our digital offerings—in particular our website—may contain links to third-party services and offerings. This privacy policy expressly does not apply to the processing of personal data by external third-party providers. We therefore recommend that you carefully read the privacy policies of the respective providers and familiarize yourself with your rights before interacting with these services.

 

Provision of data by you

 

In principle, you are not obliged to provide personal data unless there is a legal or contractual obligation to do so. In certain cases, however, such as when using our contact form or booking our services, the provision of certain data is necessary. Without this information, we may not be able to process your request or provide the services you have requested.

 

Personal data – definition

 

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, your name, address, telephone number, or email address, but also indirectly identifying characteristics such as the IP address of your device. This data enables a person to be identified directly or indirectly.

In this privacy policy, we inform you about the respective storage period for personal data processed by us or on our behalf. Unless a specific storage period is specified, we only store the data for as long as it is necessary for the respective processing purposes or until you exercise your rights as described below.

 

In the event of an objection pursuant to Art. 21 GDPR, we reserve the right to continue processing the data if at least one of the conditions specified in paragraph 2 of the section "Your rights" is met.

 

Security measures for your data

 

Please note that there may be security risks associated with electronic data transmission, particularly via the Internet. Complete protection against access by unauthorized third parties, such as through hacker attacks, cannot be guaranteed. However, we use appropriate administrative, technical, and organizational security measures to protect your data as best as possible.

 

An essential part of our security concept is the SSL or TLS encryption of our website. You can recognize this protective measure by the lock symbol in your browser's address bar and the web address beginning with "https://." This encryption technology ensures that data transmission between your device and our server is encrypted.

Blackline Taxi UG (limited liability) processes personal data in order to provide you with our services in the usual quality, to communicate with you, to ensure the security of our offers, to prevent fraud attempts, and to comply with legal obligations.

 

The specific legal basis for the respective data processing depends on the individual case. For a better overview, we have listed below the most important legal bases pursuant to Art. 6 GDPR that may apply to the processing of personal data:

 

Basis 1 – Legal obligation (Art. 6 (1) (c) GDPR)

Processing is necessary for compliance with legal obligations to which we are subject. This includes, in particular, statutory retention obligations and the assertion, exercise, or defense of legal claims.

 

Basis 2 – Contract fulfillment (Art. 6 para. 1 lit. b GDPR)

Processing is carried out to fulfill a contract with you or to take pre-contractual measures at your request. This includes, among other things, communication in the context of booking enquiries, order processing and related organisational processes.

 

Basis 3 – Legitimate interests (Art. 6 para. 1 lit. f GDPR)

Processing is necessary to safeguard the legitimate interests of our company or a third party, unless your interests or fundamental rights and freedoms prevail. A legitimate interest may be, for example, IT security or the optimization of our service offerings.

 

Basis 4 – Consent (Art. 6 para. 1 lit. a GDPR)

You have given us your consent to process your data for one or more specific purposes, e.g., to receive our newsletter or when consenting to the use of cookies.

 

Further bases – exceptional situations (Art. 6 para. 1 lit. d and e GDPR)

In exceptional cases, processing may be necessary to protect vital interests or to perform tasks in the public interest – for example, in medical emergencies or at the request of public authorities.

You have the right to access your personal data stored by us, for example in the event of a name change or relocation. To exercise any of the rights listed below, you can send your request informally to the contact address specified in this privacy policy.

 

Please note: A request or objection to data processing may be rejected if data processing is still permissible for the following reasons:

 

to fulfill legal obligations (Art. 6 para. 1 lit. c GDPR),

to protect vital interests (Art. 6 para. 1 lit. d GDPR),

to perform a task in the public interest (Art. 6 para. 1 lit. e GDPR),

or to assert, exercise, or defend legal claims.

 

These restrictions do not apply to objections to the processing of your data for direct marketing purposes in accordance with Art. 21 para. 2 GDPR.

 

Withdrawal of your consent (Art. 7 para. 3 GDPR)

If you have given us your consent to process your data (e.g. in a contact form), you can withdraw this consent at any time with future effect without giving reasons.

 

Right to information, correction, and deletion (Art. 15–17 GDPR)

You have the right to obtain information free of charge about what personal data we have stored about you, where it comes from, for what purpose it is processed, and whether it has been transferred to third parties.

You also have the right to have inaccurate data corrected and your data deleted, provided that there are no legal obligations to retain it.

 

Right to restriction of processing (Art. 18 GDPR)

In certain cases, you may request the restriction of the processing of your data, for example if the accuracy of the data is disputed or you have lodged an objection.

 

Right to data portability (Art. 20 GDPR)

Upon request, we will provide you with your personal data in a structured, commonly used and machine-readable format, provided that the processing is based on your consent or a contract.

 

Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

If you believe that we are not processing your data in accordance with data protection regulations or are not responding to your request appropriately, you can lodge a complaint with the competent data protection supervisory authority at any time. The competent authority is usually determined by your place of residence or the location of the alleged data protection violation.

In the course of providing our services, it may be necessary to pass on personal data to vicarious agents, partner companies, or other service providers who act on our behalf or within the scope of a customer order. Data will only be passed on to the extent necessary and not for advertising purposes of the third parties involved.

 

Data transfer to third countries

 

When using certain online services—in particular in connection with our website or cloud-based applications—we use providers who may process and store data outside the European Union, in particular in the USA. Please note that these countries may have a lower level of data protection than within the EU. In particular, government agencies, such as security authorities or intelligence services, may have access to personal data without you, as the data subject, having comparable legal protection as in the EU. We have no influence on these external processing activities.

In order to provide our online services, to provide information about our range of services, and to communicate with customers and interested parties, we operate our website on the basis of Art. 6 para. 1 lit. b and f GDPR via external hosting providers. When you visit our website, the corresponding content is delivered from the servers of the hosting provider.

 

The website is currently hosted by:

wix.com Ltd., Nemal Street 40, 6350671 Tel Aviv, Israel.

 

As part of hosting, Wix processes personal data such as IP addresses, pages accessed, times of access, and communication metadata. Personal data may also be transferred to countries outside the EU. The Privacy Shield previously applied to the US, but has been replaced by the Data Privacy Framework. You can find Wix's current certification at: https://www.privacyshield.gov/ps/participant?id=a2zt0000000GnbGAAS&status=Active

 

Email communication and domain management

 

Our email accounts and website domain are provided by:

IONOS SE, Elgendorfer Straße 57, 56410 Montabaur, Germany.

 

All incoming and outgoing emails and the associated communication data are processed on the basis of Art. 6 (1) lit. b and, if applicable, lit. a GDPR and stored on the servers of the hosting provider.

 

Contact form and email communication

 

Visitors to our website can contact us via a contact form or by email. In the context of this communication, we process your contact details (e.g., email address, name, telephone number) and the content you send us. Processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR for the purpose of processing your request or lit. f GDPR if there is a legitimate interest in efficient customer communication.

When you visit our website for the first time, you have the option of deciding how you want to use cookies via a cookie banner. Cookies are small text files that are stored on your device and contain certain information about your use of our website.

 

Cookies enable us to make our website user-friendly and customized. They also help us analyze the use of our website, evaluate the effectiveness of marketing measures, and gain insights into user behavior—with the aim of continuously optimizing our digital offering.

 

Cookie settings in your browser

 

You can disable or restrict cookies at any time in your web browser:

 

Safari: Settings » Privacy » Block cookies

Google Chrome: Settings » Privacy and security » Cookies and other website data

 

Please note that disabling certain cookies may result in some functions of the website being restricted.

 

Categories of cookies used

 

Our website uses cookies, which are divided into four categories:

 

Category 1 – Strictly necessary cookies

These cookies are necessary for the technical operation of the website. They enable security-related functions, system monitoring, error diagnosis, identity verification, and network management. Deactivation is not possible, as the website would not be functional without these cookies.

 

Category 2 – Marketing cookies

These cookies help us to analyze how visitors use our website and how effective our marketing measures are, based on your consent (Art. 6 para. 1 lit. a GDPR). They also enable the display of personalized content.

 

Category 3 – Functionality cookies

These cookies store your selected settings (e.g., language, region, font size) and help to provide you with a personalized user experience. They are also only set with your consent.

 

Category 4 – Analytical cookies

These cookies collect statistical information about the use of our website, such as which pages are frequently visited, how long it takes to load pages, or which regions visitors come from. We also only use these cookies with your consent. The data is processed anonymously and does not allow any conclusions to be drawn about your identity. We do not combine this information with other data and use it exclusively to improve our services.

You have the option of contacting us by telephone or in person, e.g. during meetings or consultations. In this context, we process the contact details you provide and the information communicated during the conversation on the basis of Art. 6 (1) lit. b and f GDPR.

 

The processing is carried out for the purpose of processing your request, for further communication, and for the possible preparation or performance of contractual services. In addition, we reserve the right to temporarily store this information for the more efficient processing of future, thematically related inquiries.

If you have any questions about this privacy policy or would like information about how we handle your personal data—in particular with regard to cooperation with external service providers—you can contact us at any time at the following email address:

 

info@go-blackline.de

 

We endeavor to respond to all data protection inquiries within five business days. If your inquiry is more complex or requires further information, we will inform you accordingly about the status of your inquiry.

 

If you have any comments or suggestions for improvement regarding our handling of data protection issues, we will review them carefully and implement appropriate measures at the earliest opportunity.